Writing Off Returns

Overview

This process document will cover how to write off returns within the suspect on hand bins. This will be used when the vendor doesn’t want the material back because of a defect and it should be trashed.

Manage Suspect on Hand Items

To view your returns go to Inventory > Warehouse Manager > Suspect on Hand > Manage Suspect Return Items or Manage Broken Items

Manage Suspect Returned Items

The Manage Suspect Return Items screen will display all items that have been returned regardless of their status. From here you will decide to either put the material away, return to the vendor, write off, or receive a vendor credit.

In the scenario, you need to write off material that has been returned. In the ‘Write Off’ column select the ‘...’, Next enter the amount that should be written off.

Once you go through all the returns and mark which items need to be written off. Select ‘Process’.

The return will be processed and removed from the queue.

Manage Broken Items

The Manage Broken Items will display all items that have been marked as broken while receiving, or while shipping.

In the scenario, you need to write off material that is broken. In the ‘Write Off’ column select the ‘...’, Next enter the amount that should be written off.

Once you go through the broken queue and mark which items need to be written off. Select ‘Process’.

The return will be processed and removed from the queue.